FAQS

Below FAQ are some common concerns of our clients before purchasing the product.
If you have other questions, please just send it to Info@vrjewel.com.

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Frequently Asked Question

VR Jewels Fine Jewelry is meticulously handcrafted. Because each piece is made-to-order, please allow 7-10 business days (excluding weekends) for us to ship your order. If you have a tight deadline or require expedited shipping, we may be able to accommodate your request. Please email us at info@vrjewel.com or contact us on +1(347) 203-8471

You may cancel your order within 24 hours of purchase. An address change can be made at any time before your order ships. Please email us at info@vrjewel.com or contact us on +1(347) 203-8471.

Absolutely, we love working on special orders and custom work. If you have a vision of a special jewelry design that you'd like brought to life, Please email us at info@vrjewel.com or contact us on +1(347) 203-8471. If you want anything engraved, kindly mention that in the personalization request.

Please email us at info@vrjewel.com or contact us on +1(347) 203-8471 with your order number and question. Can I include a personalized gift message with my purchase? Yes of course! You can let us know what you want to be written on the gift card during checkout in the " Special Instructions to the Seller" box.

To determine your best fit, please refer to this ring sizing chart. The best and safest way to size your finger is to stop by a local jewelry store. Or you can also use any old ring and use the ring sizer app to determine your ring size. You can also email us at info@vrjewel.com or contact us on +1(347) 203-8471 if you have issue finding your ring size.

Shipping / Return 

Please visit us at https://vrjewel.com/pages/shipping-returns

If you are having issues with tracking your order, please email info@vrjewel.com with your order number and we can try to help you out to the best of our knowledge.

Sizing

Ordering a ring can be tricky if you aren’t sure about your size. While a jeweler can give you the most precise measurement, there are also ways you can measure your finger at home.

We'd be happy to resize any item you purchase from us for free. Certain items such as Eternity Rings cannot be resized.

Unable to find satisfactory answers ? Contact Support